“Support logs” are also held and shared with Zendesk and SnapEngage. Companies like Microsoft and Sentry allow ExpressVPN to track and fix crashes, but the privacy and security policies of these companies may not be as robust. This is completely optional and is turned off by default because, with it on, some relevant third parties will receive crash reports. “Diagnostics data” is the third category of logs. The reason it collects this data is to ensure no one is overloading the network and to find out if more servers are needed before bandwidth limitations start to slow everyone’s connections. Specifically, it logs only the days you successfully connected to a VPN server, the amount of data transferred and the countries between which the data moved.ĮxpressVPN overlaps your VPN traffic with other users on the same VPN servers, so even with these logs, no specific browsing activity can be linked to your account. The “VPN connection statistics” is where another company might hide its data collection, but ExpressVPN doesn’t gather much information. This is your name, email address and payment information, which are only used by ExpressVPN for accessing your account. “Account information” is fairly self-explanatory it’s the personal information that you used for your initial purchase. These last two are both optional or situational, so you can choose to hide them. It gathers four types of information: account information, VPN connection statistics, diagnostic data and IP addresses. The Logs Kept by ExpressVPNĪlthough ExpressVPN isn’t logging your activity, it is collecting some data. More detail about the “trusted server” software is also available within this document, to increase transparency around how it keeps your data safe. This is a lengthy report, but it confirms that ExpressVPN is following its policy. There is also a link to an independent audit by PricewaterhouseCoopers. ExpressVPN’s privacy policy is more straightforward than most but is still difficult to read, so the company provides a brief opening paragraph outlining the data it doesn’t collect. Privacy policies are legally binding documents that describe how a company can use its customers’ data, such as tracking your activity or creating connection logs. There are also no known leaks, which is nice, even if there isn’t much data at risk. Throughout our many years of updating our ExpressVPN review, we have never had a report that claimed this service was keeping activity or connection logs. Its no-logs policy explicitly states that it does not store any IP addresses, browsing history or DNS queries. In this article, we will be looking into ExpressVPN’s privacy policy to find out what information it stores.Īlthough some logs are necessary - companies need to save your account information somewhere - ExpressVPN holds on to the bare minimum. However, company statements are meaningless if internal policies and practices don’t support them. Last Updated: 12 Jun'20 T20:01:41+00:00ĮxpressVPN claims to be “the most anonymous VPN service,” and you would expect no less from one of the best VPNs. MP4 Repair: How to Fix Corrupted Video Files in 2019.Best Choice Stellar Phoenix Data Recovery.How to Create a Strong Password in 2022: Secure Password Generator & 6 Tips for Strong Passwords.How to Securely Store Passwords in 2022: Best Secure Password Storage.Best Password Manager for Small Business.How to Access the Deep Web and the Dark Net.Online Storage or Online Backup: What's The Difference?.Time Machine vs Arq vs Duplicati vs Cloudberry Backup.
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